The H & H team were superb. Efficient, knowledgeable and ever so charming to deal with. We wholeheartedly believe they are the No.1. Esate Agent in The Weald. Thanks for a great service.
Just a line to give you all a big thank you for all your hardwork. You have all done your level best for us in a most cheerful and helpful way. It has been a pleasure dealing with all of you and who knows we may find ourselves using you service again!
To everyone in Harpers and Hurlingham. Thank you so much for making the process of selling our house the best it could possibly have been. It was so nice to come into your office and have a laugh and to find such an upbeat atmosphere. It made all the difference to us. Many many thaks for your hard work and patience.
I wanted to say a big thank you for all the professionalism and humanity shown. H & H is an outstanding agency.
We are absolutely delighted with the service that Harpers and Hurlingham gave over the whole sale process and we would not hesitate to recommend to friends who are thinking of selling in the Cranbrook area. Thank you so much for achieving the price target that you set and for all your brilliant customer care throughout. We are settled very comfortably in the 'hutch' next door and, of course, should we ever think of selling that we will be coming straight back to you!
Huge congratulations to you and your team and I don't think I can really add any comments about improvements because it was so good through and through.
Harpers and Hurlingham has all the bases covered when it comes to selling houses. Accompanied viewings, great in house photo's with precise and imaginative description, regular adverts in local press as well as all the usual websites, a very prominent shop front in Cranbrook to catch all the passers by, and, a personal service, where, everyone knows who you are with, great communication. No other agent ,we have tried, manages to sell houses so successfully.
We would both like to thank you all for the help that you gave us over the sale of our house. It was such a pleasure for us to pop in and out of your office over a stressful time. You were all so positive and uplifting and that made such a difference. I don't think that I ever left without a laugh! We have been thoroughly impressed with your professional sale of our property. The marketing knowledge you have, has undoubtedly been my strongest asset (next to the house!) I wish you and all your team at H & H continued success and thank you for all your effort and energy in achieving the sale. I can't think how you could improve! Many many thanks
An ideal estate agent would provide a realistic valuation, a great brochure with carefully taken photos, and customer care that soothes the entire process from instruction through to sale. H&H manage to achieve this with an added dose of positivity throughout.
I have been thoroughly impressed with your professional sale of my property. The marketing and knowledge you have, has undoubtedly been my strongest asset (next to the house!). I wish you and all your team at H & H continued success and thank you for all your effort and energy in achieve the sale.
We would very much like to say a big thank you to all of you at Harpers and Hurlingham for your kindness, patience and professionalism throughout the sale of our property. How you have all remained with a smile on your faces we just don't know. We will certainly recommend you to anyone moving and look forward to working with you in the future (after a long rest!).
We hadn't moved house for decades but H&H were all so helpful and pleasant, we need not have worried. We are safely in our new residence now. Best wishes
We would like to express our gratitude to you all for your support, consideration, tact and professionalism which helped us through the sometimes stressful process of selling our house. Please accept our grateful thanks.
To all the ladies at Harpers and Hurlingham – Thank you so much for your endless support and patience in relation to the sale of our house in Goudhurst. You remained fully supportive, professional and informative and there is no way we could have sold our home without you. Wishing you every success in the future – it is well deserved.
To all the ladies at Harpers and Hurlingham – Thank you so much for your endless support and patience in relation to the sale of our house in Goudhurst. You remained fully supportive, professional and informative and there is no way we could have sold our home without you. Wishing you every success in the future – it is well deserved.
I would like to say a big thank you to the team at Harpers and Hurlingham. You are an OUTSTANDING professional agency.
Thank you very much for such a great service selling our house. We would not hesitate to use Harpers & Hurlingham again.
A big thank you for handling the sale of our cottage with such care and efficiency. We really appreciated all your hard work on our behalf. We are recommending you to all we come in contact so they too can experience your excellent professional service.
Thank you for all your resilience and perseverance.
Thank you so much for everything - hard work,optimism...therapy! We are so GRATEFUL.
Many thanks for all your hard work on our behalf in selling our home.
Jane and all the team. Thank you so much for selling our house for us and holding our hands through what was a rather stressful time! We are now very happily settled in our new digs in Tunbridge Wells, so it was all worth it. Thanks once again for all your help and support – you are truly fab!
Our second choice of agent to sell our house was Harpers & Hurlingham. We very quickly realised that they should have been our first choice!!
From the moment we walked in the door and asked for their representation to sell our home to the point of completion was an altogether satisfying and happy experience.
We have moved house many times and it was so refreshing to encounter a business which treated you as individuals and made a point of keeping in touch, even when nothing was going on.
We would have no hesitation in recommending H&H to anybody who wants to sell their property, confident in the knowledge they know their business and are the complete professionals.
Well done and thank you H&H you deserve to do well and you have earned that position in our view.
Only 16% of chains with four or more links succeed. So we were one of the lucky ones and that was in large part down to the professionalism and persistence of H&H. Friendly and welcoming they were also determined to make the chain work and did more than most would to help us through a very stressful time. Thanks again.
The personal service and customer care we received from H & H was excellent. When we met our potential landlords for the first time our office contact was also there to make personal introductions from both sides. All admin processes were carried out very professionally, would certainly recommend H & H to others.
I recently rented my cottage through H&H and found all the staff to be very helpful and went out of their way to accommodate both me and my tenant. They continue to offer help even though I'm managing my cottage myself.
The tenants are lovely and H & H gave me everything and more that I expected. I will certainly use you again. It was smooth easy and efficient service.
What a pleasure to deal with a professional team, be treated with respect, and updated without prompting. Harpers & Hurlingham were able to find an ideal tenant, at very short notice, for our rental property ? thus relieving any potential stress (emotional and financial!) that I may have experienced. The fact that their terms are also most reasonable is another bonus.
This agency demonstrated at every turn that it has built a good brand through great advertising and marketing collateral and a focus on repeat business through strong customer service ethics which is second to none. From the director down to the most junior member of the team, the judges saw passion and enthusiasm demonstrated throughout. It was clear that they enjoy a good relationship with customers and the entire team is active in the local community; commitment to CSR is high on their list of priorities. Endeavouring at all times to offer a fantastic level of service, even after completion, the excellent customer testimonials were a joy to read and the panel commented that if every agency was like this one, it can only be a great thing for the industry. A well deserved silver.
We hadn't moved house for decades but H&H were also helpful and pleasant, we need not have worried. We are safely in our new residence now, Best wishes.
I recently rented my cottage through H&H and found all the staff to be very helpful and went out of their way to accommodate both me and my tenant. They continue to offer help even though I'm managing my cottage myself.
The tenants are lovely and H & H gave me everything and more that I expected. I will certainly use you again. It was smooth easy and efficient service.I hope the lovely tenants stay long enough that I don't need to use you for a while!
What a pleasure to deal with a professional team, be treated with respect, and updated without prompting. Harpers & Hurlingham were able to find an ideal tenant, at very short notice, for our rental property – thus relieving any potential stress (emotional and financial!) that I may have experienced. The fact that their terms are also most reasonable is another bonus.
I have been thorough impressed with your professional sale of my property. The marketing and knowledge you have, has undoubtedly been my strongest asset (next to the house!). I wish you and all your team at H & H continued success and thank you for all your effort and energy in achieve the sale.
To all the ladies at Harpers and Hurlingham – Thank you so much for your endless support and patience in relation to the sale of our house in Goudhurst. You remained fully supportive and informative and there is no way we could have sold our home without you. Wishing you every success in the future – it is well deserved.
Jane and all the team. Thank you so much for selling our house for us and holding our hands through what was a rather stressful time! We are no very happily settled in our new digs in Tunbridge Wells, so it was all worth it. Thanks once again for all your help and support – you are truly fab!
Eight ever so talented ladies from Kent
As estate Agents to Cranbrook they went;
With their feisty skills,
Teamwork and will,
Their clients say they were heaven sent.
I would just like to take this opportunity to express from the heart that I just can't praise Jane and all the staff at Harpers and Hurlingham enough for all their help, time and guidance during a very difficult sale. I wouldn't be able to deal with the sale without you all and thank you so much for going that extra mile for me, I very much appreciate it.
Thanks girls you are absolute stars.
Jane Beard and all her staff at Harpers and Hurlingham have been very friendly and professional in every aspect of our house sale. I would have no hesitation recommending them to friends wanting an excellent Estate Agent.
I first met Jane in April 2011, when she came to value my house. I was immediately struck by her friendly and positive manner. She made all other estate agents look rather dull and lifeless! This positivity seems to emanate throughout her team. Not only have I found them to be highly professional, with excellent communication skills, but they also give the 'personal' touch. It is always a pleasure to deal with one of the members of the team. I am sure Harpers and Hurlingham will go from strength to strength, and wish Jane every success for the future.
An estate agency that not only does what they say they will do but get results.
I have been really impressed with the level of service that I have received from your office. I totally understand that the market is very difficult at the moment and that selling any type of property is not going to be easy.
My mantra in relation to customer services has always been "treat your customers how you would like to be treated yourself" and I would say that I have always been treated in this way by all members of the H & H team.
It is the basics that you also get right all the time - following up visits with a phonecall, ringing back when you say you will ring back, etc. etc.
Finally I was impressed by the time and effort that went into the brochure for my property.
Thanks for all your help.
In estate agents speak, rather than "Location, Location, Location", we would say "Efficient, Efficient, Efficient".
We decided to use Harpers & Hurlingham for the marketing of our property, as we felt after comparing them with several competitors, that they were the most enthusiastic and energetic.
The Agency is open 7 days a week, provides regular window and local newspaper advertising of our property along with a personal property manager to keep us informed weekly or more frequently of progress with potential purchasers, feedback from viewings and a general overview of the previous weeks market performance.
H&H have been extremely accommodating regarding any ideas we have had regarding the marketing of our property and have reacted immediately to implement any changes efficiently.
We have found H&H to be 100% professional as all the staff are competant but also very pleasant people to deal with on a regular basis, thus making for a very 'painless' selling experience.
I have been very impressed by H&H's efficient and professional service.
I particularly appreciate the fact that all viewings are accompanied, making the process as stress-free as possible. The staff are friendly and helpful and provide regular updates.
H&H inspire a great deal more confidence than many other agents I have dealt with in the past.
All true!
Harpers and Hurlingham have represented us with complete professionalism and maintained excellent communication throughout our dealings with them. We cannot rate their services enough and would use and recommend them in the future without a second thought.
We were delighted with the level of professionalism and personal service we received from H&H, who achieved the near-impossible by selling our house very quickly and providing much needed guidance and support throughout a rather trying time. We cannot praise them highly enough for their efforts on our behalf.
We have recently bought our dream home from Harpers and Hurlingham. This very professional bunch of ladies steered us through a stressful time. They were at all times calm and extremely helpful and available at the end of the telephone and if not responded immediately. We would recommend H&H to anybody wishing to buy or sell. In today's market they are head and shoulders above all others.
I found H&H to be knowledgeable of the property and the area. They kept in touch throughout the process and were a pleasure to engage with.
Harpers and Hurlingham are head and shoulders above any other estate agent that I have had dealings with. Their care, comittment and efficiency are so reassuring in the minefield that is selling a property. No other agent gives you "feedback" so quickly after a viewing so you know exactly where you are. Thank you Harpers and Hurlingham.
Having been a regular seller/buyer I know a good service when I find one. Jane Beard and her wonderful team at H&H Cranbrook have surpassed all expectations. Professional, experienced, personable and accommodating, I receive weekly updates on website hits, emails they have sent out on my behalf and the market generally. I know once a buyer is found, I can relax in the knowledge that Jane will manage the entire process smoothly and there will be no hiccups or last-minute dramas - not something that can be said for most agents around. I cannot recommend them highly enough.
Dear Jane,
Just a short note to thank you and your team for sourcing our new home so quickly and efficiently.We were particularly impressed with Helen's refreshingly detailed knowledge of the house on our visits. The care and expertise of you and the rest of your team made a very stressful process almost bearable ! Once again, many thanks.
I am happy to recommend Harpers & Hurlingham of Cranbrook, my experience with the team was great. I contacted them to find a tenant for my rental property.They were able to immediately offer guidance of the current market and what I should expect to achieve. They were able to market my property on their web site within 24 hours and had viewings arranged within days. Within a couple of weeks we had a deal at the expected price. The process was clearly communicated and they delivered. The best bit was they achieve a price greater than any acheived before!
Owner/director Jane Beard heads an experienced team of eight professional businesswomen at Harpers & Hurlingham in Cranbrook.
The team fits neatly like a jigsaw, with each member specialising in their own area, ensuring the highest level of efficiency & customer service.
With the office open seven days a week, there is always a knowledgeable & reliable team member to assist with an enquiry from potential tenant, letting landlord or home owner.
I have been pleasantly surprised on more than one occasion to receive a call well after office hours with feedback from a house viewing or an update of progress with a tenant, simply because the team have been busy all day, yet refuse to leave the office until all work has been completed.
This is an extremely professional company & although relatively new in the marketplace, has quickly established itself as a leader in local estate agency.
Both Jane & Lettings Manager Chez have offered constructive and helpful advice, even encouraging me to accept a tenant from another agent, rather than their own, when they felt this tenant would be the better tenant for me & my property.
This selfless, caring attitude, always putting their clients first, will ensure longevity in a competitive & already flooded industry. However, it is Harpers & Hurlingham who are setting a new standard in customer service & satisfaction & others will merely follow in their wake.
I cannot recommend Harpers & Hurlingham highly enough & would not hesitate in asking you to consider them very seriously for an Award of Excellence.
Dear Jane
When I asked you to seek a tenant for my cottage in Goudhurst last week I did not anticipate that you would achieve this by the next day! That is an incredible performance and the tenant is now in occupation with all paperwork and formalities speedily concluded. Thank you - to you and your staff.
I asked Jane at Harpers + Hurlingham to see if she could help rent our house out on the Saturday and she had found us a tennant by the Monday. In addition she found us a second potential tennant the day after that. They clealry are committed and get results.
We are very pleased with the service and advice, hopefully we can continue working together for many years to come.
I have found that Harpers and Hurlingham have always managed my property professionally, efficiently and courtesly. Inspections have been carried out on time and a report forwarded detailing findings and any actions necessary. There have never been any delays/problems regarding payment of rent being paid into my bank. I would highly recommend them to anyone who has a property to let.
I found the staff at H&H very enthusiastic, professional and responsive. I particularly liked the way they kept me regularly informed of developments.
Well what can we say but a very big thank you – you did what other estate agents couldn't do! We are so grateful to you all. You helped and supported us through a very difficult sale in such a short space of time. You all remained so calm which was a great comfort to us.
We wanted to write and say a massive thank you for all of your help and support in finding us our dream family home. As a young and busy family, it was important for us to enlist the help of professional estate agents to guide us to to the right properties to view. We were able to give you some broad ideas about what we were looking for and from then on you helped us to find our new home. The speed and dedication that you demonstrated throughout the purchase of the property was fantastic and at several points during the negotiations and sale process you were able to expertly keep the process alive and moving with all parties on side. We have now entrusted the sale of our former home to you and continue to be very pleased with the way that you market and promote that property. We wish you every continued success with the business and look forward to popping in whenever we are in Cranbrook!
I have been very impressed by all the staff at H &H and really believe that they go the extra mile. From instructing them within an hour we had three viewings organised and within days, photography had been done and a beautiful brochure was ready for approval. I feel this is a new approach to selling houses ? honest, fresh and 100% customer focussed. A breath of fresh air to the industry.
H & H said they are a agency with a difference and they are. They have done everything they said they would and more. It was refreshing for us to know that our agent work for us 7 days a week and even conducting a 7.00pm viewing which in act turn out to be our buyer.
